Sunny Walker's Blog

« Urban Legends | Main | The Waiting Game »

August 12, 2004

Customer "Service"

To prepare for the upcoming move, I've been getting utilities and services transfered to the new place and have encountered the oxymoron "customer service" over and over again. Was there ever a time when people who collected exhorbitant fees for overrated products/services were ever helpful to the consumer? I sure can't think of such a utopian time.

Oceanic Time-Warner has been particularly vexing. On Friday morning, I called them to arrange the transfer of our cable TV and RoadRunner to the new place. They said there was a problem with scheduling and that a supervisor would be calling me back that afternoon or Monday morning. Gee, no call by Monday afternoon; how suprising! So I called them again and went thru the same process... I told them about the change, they couldn't schedule it, and they said they'd call me right back. Today, Wednesday afternoon, two days later, I hadn't heard back from them. I can tell you're as shocked as I was :P. They checked on the status and sure enough, they're "working on it" and will have to call me back this afternoon or tomorrow morning. That means that I'll have to call them on Friday because they won't have called me. :P

And lest you think I've not been accessible to their calls, they're calling on my cell phone which is always with me and always on during the day.

I guess the reason they call it customer service is because their definition of service is the slang: to have sex with. They rape your wallet and leave you bleeding from ass, feeling used and empty. Perhaps one day, they'll realize that service's more widely used and accepted definitions is "Work done for others as an occupation or business."

Posted at August 12, 2004 12:37 AM | Rants and Opinions

Comments

Post a comment